The reset password link should send a password to the student's home and UCA email address as standard (to ensure they get it both in and out of term-time). However, we often have problems with the mail even reaching some Hotmail users, and more often than not providers will divert the emails into a Junk mail folder. As it's a publicly available link that generates regular emails, I'm not surprised that mail providers treat them with suspicion. There are also problems with students not informing us when their home email address changes.
So the first step is to make sure they're checking Junk Mail folders. If that doesn't work, they can email regonline@ucreative.ac.uk. However, there is a large volume of emails being sent here as a result of the enrolment task, so it's probably best to telephone the enrolment helpline on 01622 620003 and we can provide reset passwords over the phone.
It's perhaps also worth reminding them that once they're enrolled, we will only send emails to their UCA email account, as per the Student Terms and Conditions.
Hope this helps!
Robert Hudd
Student Systems Administrator
I do believe the best choice really is to phone, when I did it was no queue, no problem and they resolved fast the problem....
ReplyDeleteI had no problem what so ever went through the whole enrolment in 2 mins. i logged in with my student id number and current computer password.
ReplyDelete@Ruben..... Yoda you are
ReplyDelete